Returns & Refunds Policy – Container King Shop
Thank you for choosing Container King Shop for your shipping container, vessel, outboard motor, and industrial parts needs.
This Returns & Refunds Policy explains the circumstances under which returns, refunds, or replacements may be accepted.
Please review this policy carefully before completing a purchase.
This policy does not affect your rights under applicable consumer protection laws.
1. Limited Return Eligibility
Due to the specialized, high-value, and freight-shipped nature of our products, returns and refunds are limited.
We accept return requests only if the product is defective, damaged during delivery, or different from what was ordered.
This policy applies to, but is not limited to:
- New or used shipping containers (including 20ft shipping containers)
- Outboard motors and marine equipment
- Vessels and specialized equipment
- Helicopter and aviation parts
- Accessories, trailers, and related components
Returns for reasons such as change of mind, incorrect selection, or incompatibility are not accepted.
2. Non-Refundable Fees
The following fees are non-refundable once incurred:
- Reservation deposits
- Inspection or appraisal fees
- Administrative and processing fees
- Shipping and delivery charges
- Customization, modification, or refurbishment costs
These fees reflect resources invested in sourcing, preparation, logistics, and order fulfillment.
3. Customer Due Diligence
Before completing a purchase, customers are encouraged to:
- Review product descriptions, specifications, condition details, and images
- Request additional information if needed
- Confirm compatibility, usage requirements, and local compliance obligations
4. Delivery, Inspection & Acceptance
Customers must inspect all products upon delivery.
- Any visible transport damage must be reported immediately upon receipt
- Damage claims must be supported with photos and documentation
- Failure to report delivery damage within the required timeframe may affect eligibility for resolution
5. Returns for Defective, Damaged, or Incorrect Products
Return requests are accepted only if the product is defective, damaged during transit, or materially different from what was ordered.
To qualify for a return review:
- The issue must be reported within 7 days of delivery
- Order number, photos, and a description of the issue must be provided
- The product must remain unused and in original condition unless damage occurred during transit
If approved, we may offer a replacement, repair, or refund depending on product availability and circumstances.
Approved refunds or replacements are processed within 7–14 business days.
6. Force Majeure & External Factors
Refunds cannot be issued for delays or disruptions beyond our control, including but not limited to:
- Carrier delays, port congestion, or customs processing issues
- Supply chain disruptions or market availability changes
7. Payment Disputes
If you experience any issue with your order or payment, please contact us directly.
We will review your concern and work toward a fair and timely resolution.
For additional consumer guidance, you may consult the
Federal Trade Commission.
8. Contact Information
If you have questions regarding this Returns & Refunds Policy, contact us:
📧 Email: info@containerskingshop.com
📞 Phone: +1 (862) 901-1540
📍 Address: 980 Rivers St, San Pablo, CA 94806, United States